Refund Policy

Overview

Graphical Abstract Lab provides digital services that may begin immediately after purchase. This policy explains when purchases may be refunded and how subscription cancellation and failed generation tasks are handled. Mandatory consumer rights in your jurisdiction continue to apply.

Credit Packs and One-Time Purchases

You may request a refund for an accidental or duplicate credit-pack purchase within 7 calendar days of payment if none of the purchased credits have been used, transferred, expired, or included in a generation request.

Once any purchased credit has been used, the credit pack is generally non-refundable because the digital service has begun. Promotional, trial, bonus, or complimentary credits have no cash value and are not refundable.

Subscriptions

You can cancel future renewal through an available billing or payment-provider portal, or by emailing support@graphicalabstractlab.com. Cancellation prevents future renewal and normally takes effect at the end of the current paid period.

Charges for a current subscription period are generally non-refundable once included credits or paid features have been used. We may approve a refund for a duplicate charge, an unauthorized charge that we can verify, or an accidental first subscription purchase reported within 7 calendar days before any included credits or paid features are used.

Canceling a subscription does not convert unused promotional or subscription credits into cash. The expiration and availability of remaining credits follow the terms shown for the applicable plan.

Failed or Canceled Generations

When an eligible AI generation fails technically or is canceled before completion, the service is designed to restore the credits charged for that task. A credit restoration is not a cash refund.

A completed generation is not refundable solely because you dislike its style, composition, scientific interpretation, or other subjective characteristics. AI outputs require user review and may need additional iterations.

If a service-wide technical problem prevents delivery and charged credits are not restored automatically, contact support so we can investigate and either restore the credits, rerun the service where appropriate, or issue another remedy required by law.

Non-Refundable Items

Except where required by law or expressly approved by us, refunds are not available for:

• Credits or subscription benefits that have been used.
• Completed AI generations, downloads, or exports.
• Expired credits or expired subscription periods.
• Promotional, trial, bonus, complimentary, or manually granted credits.
• Purchases made in violation of our Terms of Service or through fraud, abuse, or unauthorized resale.
• Inability to use the service caused by unsupported devices, third-party software, failure to review system requirements, or a user's loss of account access through their own actions.

How to Request a Refund

Email support@graphicalabstractlab.com from the address associated with the purchase and include:

• Your account email.
• Order, invoice, or transaction identifier.
• Purchase date and payment provider.
• The reason for the request.
• Any relevant error message or screenshot.

Do not send full card numbers, passwords, API keys, or unpublished research content in a refund request.

Review and Processing

We will review the account, payment record, credit usage, and generation status. We may request additional information to verify ownership or prevent fraud. Approval or denial depends on this policy, checkout terms, provider records, and applicable law.

Approved refunds are returned to the original payment method where possible. We aim to submit an approved refund within 5-10 business days. Banks and payment providers may require additional processing time that we do not control.

Chargebacks

Please contact support before filing a payment dispute so we have an opportunity to investigate. This request does not waive any right you have under applicable law or payment-network rules. Fraudulent chargebacks or duplicate recovery may lead to account suspension and reversal of associated credits.

Contact

For cancellations, billing questions, or refund requests, contact support@graphicalabstractlab.com.